Thank you for visiting and shopping at Merchant Online Limited. The following is our Shipping Policy.

This Shipping Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

We offer free standard shipping on all orders. Your package should arrive within 3 to 10 business days after shipment. We use International Distributions Services (Post Office) to deliver your orders. When calculating the expected delivery time, please take into account the processing time as well as the shipping speed. As such, delivery delays can occasionally occur.

How can I track my order?

You can expect a shipment confirmation email once you have placed your order through Merchant Online Limited. The shipping details will be sent to the email address registered with your Merchant Online Limited Account, or the email you used during the checkout process.

Do you deliver internationally?

Currently, we do not offer international shipping.

Are there other shipping restrictions?

  • Orders cannot be shipped to P.O. boxes
  • Orders only ship on business days, which are Monday – Friday

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Merchant Online Limited would always like for your packages to be delivered ASAP. If the shipper is holding them, please contact them.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

What should I do if an item is delivered damaged?

Please note that Merchant Online Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Save all packaging materials and damaged goods before filing a claim.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Merchant Online Limited.

Questions about returns?

If you have questions about returns, please review our Refund Policy.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us at

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  • Merchant Online Ltd
    10 Crowland Gardens
    SK8 7QP
  • +0161 439 0099

    Copyright © 2023 . All rights reserved.

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