Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our Refund Policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Merchant Online Limited
10 Crowland Gardens
Cheadle, SK8 7QP
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. You will be issued a full refund of your purchase within a week of approval. You will receive the refund through the same payment method you used to make the purchase.
If for any reason, Merchant Online Limited is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund (Some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method). We will notify you by email when your return has been processed.
EU Right of Withdrawal Services
You have the right to withdraw from any purchase of an unused product/service on Merchant Online Limited within 14 days without giving any reason.
For any purchase products, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by an unequivocal statement. The easiest way to do so is by informing our customer support through firstname.lastname@example.org. If you do so, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from an agreement, we shall reimburse you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to our returns warehouse without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
How to Request a Refund
You can request a refund or get other assistance with your purchases at email@example.com.
Refunds are designed to remove the risk from purchasing products or services – not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you.